“We don't have to feel a grudge when someone disagrees with us. Because all men have a heart, and each heart has its inclinations. What is wrong for us is right for others, and what for others is right is wrong for us. "
Japan, 604 AD “the Constitution of the 17 articles”. Source cultureaconfine.net
Conflict management
Pretending nothing is pernicious, you have to manage conflicts and know how to do it.
Thamain and Wilemon state that there are five ways to seek resolution in conflicts:
Smoothing
The compromise; (compromising)
pressure (forcing)
the comparison (collaborating)
avoiding
The positive aspects of the conflict
- conflict stimulates communication between group members,
- favors mutual understanding
- makes stipulated agreements more incisive
when average levels of conflict are determined in the group, the best performances are obtained (Walton).
- Address the problem not the person, try to establish a positive relationship with the other party;
- Come up with options that are beneficial to both of you;
- To resort to unobjectionable dictates
Conflict Resolution Matrix
- Conflict solutions
When the protagonists are not willing to change their positions regarding two alternative decisions it is possible by suggesting to choose one and practice it in an experimental form, with the possibility therefore of being able to modify it at any time if the results are not positive.